Frequently Asked Questions
Thousand people visit OFFIQUE.COM, office and contract chairs & furniture, every month to plan with design, comfort and colors, inventing their own office style and expressing their own individuality.
For a Request of Quotation or if you would like to submit a Purchase Order, please fax it to +39.0735.758105, or contact us:
By Phone: +39.0735.757927
By Email: info@offique.com
By Fax: +39.0735.758105
By Mail: La Mercanti Srl - Office Boutique division - Via Pasubio, 10 - 63074 San Benedetto del Tronto (AP) - Italy
Thank you for shopping at Offique.com!
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FAQ
- who is OFFIQUE?
The virtual office boutique of design & ergonomy. An emotional and design shopping experience, a quality source offering rare and innovative office chairs and furniture that are difficult to find in traditional shops. On offique.com, we offer for sale luxury and top-quality products purchased by La Mercanti directly from leader manufacturers, carefully selected for their stringent quality control.
- are the Offique products original?
We have over 10 years of experience in the retail industry. Since our inception, we have had the privilege of meeting the needs of thousands of satisfied customers. We are an Authorized Herman Miller® Retailer, and also carry such well-known names as Sedus®, Knoll Studio®, Arper®, Mascheroni® and more. Offique does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.
- why buy from us?
Offique is an innovative online space offering exclusive collections by prestigious designers, a carefully selected range of office & contract tables and chairs for a modern and quality office.
- why does Offique offer Sale Up to 40%?
Direct relationship with designers and manufacturers allows us to offer great sales conditions.
- what if my order arrives damaged?
Our products are well-packaged to withstand damage during shipping. We refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, you may conveniently request replacement via email within 5 days from delivery.
Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important.
Any damage discovered without reclamation on the delivery slip can not be claimed at Offique, same is valid for extra transport insurance subcribed during order! We will not be able to claim from transport company or insurance company any claims not retained on delivery slip! You can not claim any amount or replacement from Offique if you have not signed any remarks or damage on delivery slip during delivery!
- how can I pay my products?
Payment of the product prices and relevant shipping costs must be made by using one of the procedures indicated on the order form.
You can pay by:
- Credit card
- PayPal
- Bank transfer (goods will be dispatched after payment has been cleared)
- does Offique delivery only in Europe?
Orders placed on-line on Offique site can be delivered worldwide.
Depending on the Country, you can choose the following Shipping Method:
- Ex Works - Customer Own shipping: contact us for details
- AirFreight DAT - Cost, Insurance and Freight paid to airport of destination
- SeaFreight CIF - Cost, Insurance and Freight paid to port of destination
- CIP - Carriage and Insurance Paid to your address
- DHL door-to-door - Carriage and Insurance Paid to your door
